Privacy Policy

Effective Date: 24/12/2024

Wheatys Electrical ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store personal data when you use our services, visit our Wix website, or communicate with us through our social media links.

1. Information We Collect

We may collect the following types of personal data:

Contact details: Name, phone number, email address, postal address.
Payment information: Bank details or payment card information (when applicable).
Service-related information: Details about the electrical services you request or receive, including specific work performed, dates, and communication related to the services.
Technical data: IP address, browser type, and usage data from our website or online services.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our electrical services.
To process payments and invoices.
To communicate with you regarding bookings, appointments, or queries.
To improve our services and customer experience.
To comply with legal obligations or resolve disputes.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our agreement with you for the services you request.
Legitimate interests: To improve our services, manage customer relationships, and conduct business activities.
Consent: Where you have provided explicit consent for us to use your personal data for a specific purpose.
Legal obligations: To comply with relevant laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties for the following reasons:

Service providers: To fulfill contracts and provide services on our behalf (e.g., payment processors, accountants).
Legal obligations: If required by law or in response to a legal request (e.g., law enforcement or regulatory authorities).

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and as required by law. Once no longer needed, your data will be securely deleted or anonymized.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to access: You can request a copy of your personal data.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can request that we delete your personal data in certain circumstances.
Right to restrict processing: You can request that we limit the use of your personal data.
Right to data portability: You can request a copy of your data in a commonly used electronic format.
Right to object: You can object to certain types of data processing, such as direct marketing.

To exercise these rights, please contact us via our [website contact page](insert link to Wix contact page) or through our social media accounts (links available on our website).

7. Data Security

We take appropriate technical and organizational measures to safeguard your personal data. This includes using encryption and secure servers to protect data during storage and transmission.

8. Cookies

Our website may use cookies to improve your user experience. Cookies are small files stored on your device to enhance site functionality. You can manage or disable cookies through your browser settings.

9. Social Media Links

We may link to social media sites (such as Facebook, Instagram, etc.) from our website. Please note that these sites have their own privacy policies, and we are not responsible for the data you provide to them. We recommend reviewing the privacy policies of these sites before interacting with them.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about our privacy practices, please contact us via the following:

Website Contact: www.wheatyselectrical.co.uk
Social Media: @wheatys.electrical

Wheatys Electrical
Email: hello@wheatyselectrical.co.uk

You can also review our Terms and Conditions, Cookie Policy and Terms of Use here too.